Please read these terms carefully before using our website or services. By accessing Travers Optical Ltd, you agree to be bound by these terms and conditions.
By accessing and using the website of Travers Optical Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified Terms. We recommend reviewing this page periodically for updates.
You must be at least 16 years old to use our website and book appointments independently. Children under 16 may use our services with parental or guardian consent and supervision. By using our services, you represent and warrant that you meet these eligibility requirements.
You may use our website for lawful purposes only. You agree not to:
If you create an account or patient profile with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use or security breach.
Appointments can be booked through our website contact form, by telephone, or in person. All appointment requests are subject to availability and confirmation. We reserve the right to reschedule appointments due to unforeseen circumstances, giving you as much notice as possible.
We understand that circumstances change. If you need to cancel or reschedule your appointment:
If you arrive more than 15 minutes late for your appointment, we may need to reschedule to avoid delaying subsequent patients. We will make every effort to accommodate you on the same day if possible.
All prices are listed in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price in effect at the time of purchase confirmation. We strive to ensure all pricing information is accurate; however, errors may occur. We reserve the right to correct pricing errors and cancel orders placed at incorrect prices.
Payment is required at the time of purchase or collection. We accept:
We provide certain NHS-funded eye care services in accordance with NHS England regulations. Eligibility for NHS services is determined by statutory criteria. NHS sight tests and optical vouchers are subject to NHS terms and conditions.
We want you to be completely satisfied with your purchase:
All eye examinations and clinical services are conducted by qualified optometrists registered with the General Optical Council (GOC) in accordance with professional standards and NHS guidelines where applicable.
You are responsible for providing accurate and complete information about your medical history, current medications, and symptoms. Withholding relevant information may affect the quality of care we can provide.
If our examination reveals conditions requiring medical attention beyond our scope of practice, we will refer you to appropriate healthcare providers (GP, ophthalmologist, or hospital eye service). Follow-up with these providers is your responsibility.
While we maintain the highest professional standards, we cannot guarantee specific outcomes from eye examinations or treatments. Our liability is limited to the cost of the service provided, except where prohibited by law.
Eye examination prescriptions are valid for two years for adults and one year for children under 16, unless clinically indicated otherwise. Contact lens prescriptions typically require annual renewal.
You are entitled to use your prescription at any optical provider. We will provide your prescription details upon request following an examination.
All content on this website, including text, graphics, logos, images, videos, and software, is the property of Travers Optical Ltd or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our express written permission, except for personal, non-commercial use.
To the maximum extent permitted by law, Travers Optical Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including but not limited to:
Our total liability shall not exceed the amount paid for the specific service or product giving rise to the claim.
You agree to indemnify, defend, and hold harmless Travers Optical Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Our website may integrate with third-party services (payment processors, NHS systems, frame manufacturer websites). Your use of these services is subject to their respective terms and policies. We are not responsible for the practices or content of third-party services.
For questions about these Terms, please contact us:
Travers Optical Ltd
Apartment 111, 11 Plaza Boulevard
Liverpool, L8 5RB
United Kingdom
Email: info@traversoptical.co.uk
Phone: +44 151 466 2000
Company Registration: 13923420 (England & Wales)
Registered with the General Optical Council
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Travers Optical Ltd regarding the use of our website and services, superseding any prior agreements or understandings.